Chair Myers and Commissioner Matlow Take Action to Address TTC Service Delays

Press conference: January 27th, 9:30am
Location: 2nd Floor A Street Reception, New City Hall, Toronto, Ontario
 
Today, Commissioner Josh Matlow and Chair Jamaal Myers announced a motion to address critical service delays and transit issues on the TTC. The motion, which will be tabled at the TTC Board Meeting today, seeks to tackle the root causes of service disruptions and improve communication with riders, all while enhancing transit reliability across Toronto.

The motion will be presented alongside transit advocacy group TTCRiders, highlighting the voices and experiences of transit riders who have been most impacted by the delays.

Torontonians are deeply frustrated with repeated delays that disrupt their ability to get to work, school, or appointments on time. This motion is a response to the growing need for decisive action to regain public trust in the transit system.

The motion directs TTC staff to:
  • Investigate the root causes of recent delays, including an ATC signaling issue in December 2024 and a rail structure failure in January 2025.
  • Conduct an external review of the Automated Train Control (ATC) system to ensure long-term reliability.
  • Improve communication during service interruptions by providing timely, clear, and accessible updates, and conduct an audit of sound systems on trains and in stations.
  • Explore ways to make shuttle bus services more efficient through the use of priority surface transit routes during disruptions.
  • Invest in preventative measures, such as curtailing unauthorized access to track-level, to avoid further service interruptions.
“We’ve heard loud and clear from riders that reliability is the number one priority,” said Chair Jamaal Myers. “This motion is about addressing the systemic challenges that have plagued our transit system and ensuring the TTC can deliver the dependable service our city deserves.”

“The delays on Toronto’s subways impact our ability to get to work or school on time. And they happen far too frequently. My motion with Councillor Myers makes this a priority- by focusing on prevention, communication & providing options so residents can rely on the TTC to get to where they need to be” said Councillor Matlow.

"Subway shutdowns are extremely disruptive and stressful. I was one hour late to a final exam for a university course because of a subway shutdown last year," said TTCriders volunteer Nicholas Christou. "Taking action to improve the shuttle bus experience and communications during service interruptions is urgently needed."  

This motion is part of broader efforts within the TTC 2025 Operating and Capital Budgets, which prioritize investments in infrastructure and service improvements. It reflects a commitment to restoring reliability and rebuilding trust in Toronto’s transit system, ensuring the TTC remains the backbone of the city’s transportation network.
 
- 30 - 
 
Media Contacts:
 
Micheal Mason
Chief of Staff to Councillor Myers
[email protected]
647-409-6201
 
Sebastien Gibson
Senior Policy, Planning and Communications Advisor to Councillor Josh Matlow
[email protected]
437 318 4021 

Latest posts

Four months after Doug Ford announced his intention to bring jets to Billy Bishop Airport, the Federal Government published a letter on July 24 stating they would not be supporting the project at this time. 

And Carney’s Liberals made some important commitments: they will not pursue any plans that infringe on public spaces such as Little Norway Park or Hanlan’s Point Beach, result in elevated noise, have significant environmental impacts, or hinder Toronto’s ability to build much-needed new housing such as in planned neighbourhoods like Ookwemin Minising.

This was a big victory that was achieved by tens of thousands of Torontonians who made it clear that Doug Ford’s voice isn’t the only one that matters. However, while we celebrate this win, we must also read Ottawa’s letter with sober eyes. It wasn’t an announcement that an expansion will never happen — it was meant to set the grounds for a conversation. We must prepare for what’s next.

 

Read the full article here

TORONTO – Two years after Doug Ford abruptly closed the Ontario Science Centre, Councillors Josh Matlow and Jon Burnside, Save Ontario's Science Centre, and Moriyama Teshima Architects are releasing a report which proposes next steps toward reopening the building based on the outcomes of community consultations.
 
While the Province closed the Ontario Science Centre site on the premise that its roof is irreparably damaged, the roof withstood the largest single-day snowfall in Toronto's history this past winter. The Province's own engineering consultants said the building can be repaired, and the risks of keeping it closed are significant.
 
The report recognizes that the Province will be moving forward with their plan to build a new $1.4 billion OSC at Ontario Place, and instead of relitigating that decision, the report proposes an exciting opportunity to reimagine the site as a new public space dedicated to learning and discovery.
 
"The people of Toronto never accepted that the Science Centre's story was over, and neither did we," said Councillor Josh Matlow. "Residents from Flemingdon Park, Thorncliffe Park, and across the city have now done the work the Province refused to do. They've offered a real vision for this site's future. All the Ford government has to do is come to the table."
 
Participants in the consultation were consistent in their priorities. They want the site to continue to fulfill its mandate as a public centre for scientific education. They want access to the ravine and surrounding green space protected. They want the building's heritage and architectural significance respected. And they want programming that serves the needs of surrounding communities, the City, and the region.
 
The report recommends a process that brings the Province together with the City, the federal government, the TRCA, community stakeholders, and institutional and philanthropic partners to determine the site's future use, governance, and funding.
 
The success of this initiative requires the Province to come to the table in good faith. This report gives them the opportunity to do so, with a positive, community-grounded vision to support.
 
The consultation findings demonstrate that 770 Don Mills Road is a significant public asset, valued for its learning, landscape, architecture, and community. The use of the site may change, but its public purpose should endure.
 
The full report is available at: https://secure.toronto.ca/council/agenda-item.do?item=2026.MM43.73

TORONTO — Councillor Josh Matlow has introduced a motion to the City Council agenda directing the city to finally move forward with an action plan to transform select streets into vibrant, pedestrian spaces for Torontonians to enjoy.

The enormous popularity of street festivals this summer has demonstrated strong public demand for more pedestrian-friendly options. Pedestrian streets deliver significant economic benefits and have been successfully implemented in world class cities like Paris and Copenhagen, and as close to home as Montreal. The Toronto Destination Master Plan, released in April 2026, warns that Toronto is lagging peer cities in walkability and street-level vibrancy, recommending the city expand pedestrianization year-round and invest in vibrant lighting, public art, and event-ready infrastructure. This motion builds on the momentum of the recently approved Church Street pedestrianization pilot, which officially launches today.

City staff have been studying a pedestrianization policy for several years, and a report that was supposed to come in Winter 2025 never did. This motion shifts the focus from more study to action, directing staff to bring forward an implementation plan to roll out pedestrian streets by Summer 2027.

"Many cities around the world, including as close to home as Montreal, already have successful pedestrianized streets. Torontonians have been calling on their city to do the same. These streets make our city more vibrant and fun, and they're a huge draw for tourism that supports local businesses. Reasonable concerns about congestion and safety can be responsibly addressed. It's time to get this done," said Councillor Matlow.

Torontonians have watched with envy as other cities create vibrant pedestrian streets, and they are calling on their city to do the same. That’s why this motion directs staff to create a clear process and action plan for pedestrianization to finally move forward, so that Toronto can open more pedestrian streets by Summer 2027.

Take action

Open Old City Hall to the Public and Create a Museum of Toronto
Demanding a Public Inquiry into the Eglinton LRT Fiasco
Investing In Our Community: Demand Toronto's Fair Share of the HST
Sign the Petition for Pedestrian Streets in Toronto

Sign up for updates